Our GDPR Policy
About Dawson of Stamford Ltd and this Privacy Policy
Dawson of Stamford Ltd has its registered offices at 15 Station Road, St Ives, PE27 5BH United Kingdom. In this Privacy Policy, we use the term Dawson of Stamford (and "we", "us" and "our shop") to refer to the head office of Dawson of Stamford Ltd, at 6 Red Lion Square, Stamford, Lincs PE9 2AJ, United Kingdom.
Please take a moment to read the following policy, as well as our Cookie Policy, that explains how we collect and use the personal information that you provide to us on our websites and when you visit our shop, contact Dawson of Stamford by telephone, or when you interact with us over social media platforms. Our Cookie Policy explains how we collect information through the use of cookies and related technologies when you use our website.
Where we offer our products for sale by phone through our shop, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.
Updates to this Privacy Policy
From time to time we may update this Privacy Policy. When we do, we will publish the changes on our website.
Information you provide to us and how we use it
We collect the information from you as detailed below:
• To enquire about goods and services through our website you will be asked to submit personal information about yourself (including your name and address, e-mail address and telephone number). By entering your details in the fields requested, you enable Dawson of Stamford to provide you with the services you request;
• When you purchase products by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you visit our shop or contact Dawson of Stamford by telephone.
• If you choose to interact with Dawson of Stamford via a social media, we will collect the information you have provided to us through that platform.
We will use the information we collect from you to:
• Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
• Manage our accounts and records;
• Deal with your inquiries and requests;
• Send service-related communications and administrative messages such as repair estimates and order confirmation;
• Undertake prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our website and services secure
Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
Cookies and other information that we automatically collect
Our website uses cookies according to our Cookie Policy. This Cookie Policy is available to users.
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
• we will disclose your personal information to third party providers for the purposes of providing online and other payment services, fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”.
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
• we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
Protecting your information
We are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
Retaining your information
We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.
Your choices
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. However, we will send you service-related, non-marketing communications, such as e-mail updates on your order status, or repair status. If you wish to exercise any of these rights, please write to us at the address listed below.
If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.
Cookie Policy
Last updated: April 2022
The following information concerning the use of cookies and similar technologies on this site ("our website"), is provided to the user/visitor ("you") in compliance with European legislation on the processing of personal data and electronic communications.
Dawson of Stamford Ltd has its registered offices at 15 Station Road, St Ives, PE27 5BH, United Kingdom. In this Cookie Policy, we use the term Dawson of Stamford (and "we", "us" and "our shop") to refer to the head office of Dawson of Stamford Ltd at the registered address above.
Contact us
If you have any questions or comments about this Privacy Policy or Cookie Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to opt out of any further e-mail communications.
What are cookies?
Cookies are small text files that are sent to you and saved on your computer or mobile device, which are then retransmitted to the same sites the next time you visit. Thanks to cookies, websites remember a user's actions and preferences (such as login details, preferred language, font size, other display settings, etc.) so that they do not have to be indicated again when a user returns to the site or navigates from one page of it to another. Cookies, therefore, can be used to perform digital authentication, session tracking and storage of information regarding a users’ activities when accessing a site and can also contain a unique identification code that tracks a user’s navigation within the site itself for statistical or advertising purposes. While browsing a site, a user could also receive cookies from websites or web-servers other than the one they are visiting on their computer or mobile device. These are called Third Party Cookies. Certain actions cannot be carried out without the use of cookies, which in certain cases are technically necessary for a website to function properly.
There are different types of cookies and their functions vary according to their characteristics and they can stay on a user's computer or mobile device for different lengths of time. For example, Session Cookies are automatically deleted when the browser is closed, whereas Persistent Cookies remain on a user's device for a specific length of time.
According to current legislation, the use of cookies does not always require the express consent of the user. In particular: Technical Cookies do not require such consent; in other words, they are cookies that are essential for the operation of a website or are necessary in order for the website to perform activities requested by the user.
However, a user's prior consent is required for Functionality Cookies, for example, those used to activate specific website features or selected criteria, such as language preferences or products selected for purchase by the user. These cookies are used in order to improve the service provided by the website. Analytical Cookies, including third party cookies, allow a company to understand how you and other users use their website; Advertising Cookies are those aimed at creating user profiles and are used to send advertising messages in-line with the preferences expressed by that user when surfing the internet. Social Cookies allow your interaction with a social media platform, for example Facebook.
Which cookies are used on our website?
Our website only uses Technical Cookies and Functionality Cookies, in order to allow the website to work properly and provide the requested information relating to products and services.
Contact us
If you have any questions or comments about this Privacy Policy or Cookie Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to opt out of any further e-mail communications.
If you have any questions about this Privacy Policy or Cookie Policy or the manner in which your information may be processed, please contact us at:
Dawson of Stamford Ltd
6 Red Lion Square
Stamford
Lincs
PE9 2AJ
dawsonofstamford@gmail.com
+44 (0)1780 754166